Honest, legal, sorted in ninety seconds
Most rental problems in Vietnam come down to one thing: nobody checked whether you could legally ride before they took your money. We start there. Here's the whole flow, end to end.
- 01
Tell Kai who you are
Country that issued your licence, whether you hold a 1968 IDP, your dates and where you want to ride. No app, no sign-up — just a chat on WhatsApp or here on the site.
- 02
The legal check — the part everyone else skips
Vietnam recognises only a 1968 Vienna Convention IDP. A 1949 Geneva permit — what the US, Canada, Australia, Japan and Korea issue — is not valid for petrol bikes over 50cc, which can also void your travel insurance. Kai checks your exact country and licence and only ever offers you a bike you can legally ride. Where your licence doesn't qualify, that means a licence-free electric — fully legal for everyone.
- 03
Your match, one honest price
Kai picks the right bike for your trip and quotes one all-inclusive price — delivery, premium helmets, raincoat and 24/7 support included. Long-stay discounts are automatic. No haggling, no surprise add-ons at handover.
- 04
The digital handshake — your passport stays with you
Instead of holding your passport, we verify you digitally: a photo of your passport page, a selfie, your departure date, and consent. Your passport stays in your pocket, where you need it for police checks and hotels.
- 05
Deposit & handover
The deposit is paid in cash on handover, directly to the bike's owner — never wired to a stranger in advance. We photograph the bike's condition with you at pickup, so there's no 'you scratched it' dispute when you return it.
- 06
Insurance — the honest version
Every bike carries Vietnam's compulsory third-party cover (it protects someone you injure, not you). On a licence-free electric you can genuinely cover your own medical via a traveller policy like Genki — we'll show you how. Damage to the rental bike is handled by our Collision Damage Waiver, which is a contractual cap, not insurance. We will never tell you you're 'fully insured' — we tell you exactly what is and isn't covered before you ride.
- 07
Ride — with backup
The bike arrives at your hotel, ready to go. Flat tyre, a question on the Hai Van Pass, anything at all — we're one message away, day or night, for the whole rental.
What we'll never do
The honesty is the product. These are the lines we don't cross — even when it costs us a booking.
- Put you on a bike you can't legally ride
- Hold your passport as a deposit
- Tell you you're 'fully insured' when you're not
- Wire a deposit to a personal account
- Invent damage to keep your deposit
Find out what you can legally ride — in 90 seconds, free.
- No passport held
- One all-in price
- Cash deposit on handover